Terms & Conditions

Last Updated: 2/10/2025

Welcome to S.A.R (SARehman)! By accessing or purchasing from sarehman.com, you agree to the following Terms & Conditions. Please read them carefully.

1. Payments

We offer secure and convenient payment options:
✅ Cash on Delivery (COD): Pay at your doorstep when your order is delivered.
✅ Mastercard Payments: Secure online transactions for hassle-free payments.

2. Shipping & Delivery

🚚 Nationwide Delivery: We deliver all over Pakistan.
📦 Processing Time: Orders are shipped within 4-5 working days (delivery times vary by city).
🔍 Track Your Order: Customers can track their order using our “Track Your Order” feature.
⚠ Delivery Charges: (To be updated once applicable)

Note: Unforeseen delays due to logistics or public holidays may occur. We appreciate your patience!

3. Returns & Exchanges

We provide a 2-day checking warranty on all products.

🔹 Damaged/Defective Products:

  • If you receive a damaged or defective product, you may request an exchange within 2 days.
  • We will cover all delivery costs for defective product exchanges.

🔹 Other Exchange Requests:

  • If you wish to exchange a non-defective product, delivery charges will be borne by the customer.
  • Exchanges can be made for the same product or another item from our website.
  • No cash refunds will be provided.

🔹 Return Conditions:

  • The product must be unused, in original packaging, with all accessories included.
  • To initiate a return/exchange, contact our customer support team within 2 days of delivery.

4. Warranty Policy

✅ Warranty Duration: 6 months to 1 year, depending on the product.
✅ Covers: Manufacturing defects only.
❌ Does Not Cover: Physical damage, water damage, or misuse.
🛠 Warranty Claim: Customers can claim warranty through our support team or by visiting a designated service center.

5. Order Cancellation

  • Before Shipping: Orders can be canceled by contacting our support team.
  • After Shipping: Orders cannot be canceled once shipped.
  • 🚫 COD Order Refusals: Repeated refusals of COD orders may result in restrictions on future purchases.

6. Limitation of Liability

S.A.R (SARehman) is not responsible for:
❌ Courier Delays caused by third-party shipping services.
❌ Losses due to website errors or downtime.
❌ Damages caused by misuse of products after delivery.

7. User Responsibilities

📌 Customers must provide accurate shipping details to avoid delivery delays.
🚫 Fraudulent activities or website misuse may result in account suspension.

8. Updates to Terms & Conditions

🔄 Policy Updates: We may update these Terms & Conditions every 6 months or annually.
📢 Stay Informed: Customers are encouraged to review this page periodically.

9. Contact Information

📧 Email: sarehmanandsons@gmail.com

Thank you for choosing S.A.R (SARehman)! 🚀

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